FAQs

You can place an order directly through our website by browsing our collections and adding items to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Shipping rates are determined by several factors, including the vendor's location, and the weight and dimensions of the package. Final shipping charges will be shown at checkout before you place your order. If your order includes items from multiple vendors, shipping will be calculated separately for each vendor's items.

When you place an order, the shipping cost will be calculated and displayed at checkout, so you can see the exact amount before completing your purchase.

Orders are typically processed within 2-3 business days within the US. Shipping times vary based on destination, but we aim to get your order to you within 2-7 business days after it has been processed.

Note: business days are Monday through Friday, excluding weekends and Federal holidays.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Items that are shipped directly from one of ourmarketplace partners, artists, made-to-order items, and backordered items may require additional time to ship. The estimated delivery time for these items will be noted on the product page. During the checkout process, we’ll inform you if your order includes any of these items before you complete your purchase.

At Upcrafted, your satisfaction matters to us. We know that sometimes a product might not meet your expectations or could arrive with an issue. That’s why we’ve put together a clear and fair Return and Refund Policy to give you confidence when shopping with us.

If you're not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of the delivery date for a full refund.

To start a return, please reach out to us through our contact form or email us at support@upcrafted.com with your order number and details about the item you'd like to return. We'll get back to you promptly with return instructions.

Please DO NOT return any item without contacting us first!

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Upcrafted
Attn: Returns
200 Spectrum Center Dr Suite 300
Irvine, CA 92618

Yes, we are always working on making sure that every item we carry on our site is made or assembled in the United States. We partner only with brands committed to American craftsmanship and ethical production. To provide greater transparency, we use a 3-tier system to categorize our products:

Tier 1 – Made in the USA using 100% domestic materials;
Tier 2 – Made in the USA with a combination of domestic and foreign components;
Tier 3 – Assembled in the USA using primarily foreign components.

We vet every brand before partnering, reviewing manufacturing processes, sourcing practices, and origin claims to ensure they align with our standards for U.S.-based production. If we ever discover that a product doesn’t meet our Made of Crafted in USA requirement, we remove it from the site immediately.

Many of our brands source domestically whenever possible, but not all raw materials are 100% U.S.-origin due to global supply limitations. However, all final manufacturing or assembly occurs in the U.S.

While not every product is labeled as eco-friendly, many of our partners prioritize sustainability, including the use of recycled materials, low-waste production, and eco-conscious packaging.

At Upcrafted, we offer a diverse selection of products from many different brands, so we don’t provide a universal warranty across all items.

However, many of our partner brands do stand behind their products and offer warranties for issues beyond normal wear and tear. If not indicated on the actual product page, contact our support team and we'll be happy to assist with coordinating a warranty claim or finding another way to resolve the issue.

To get started, simply fill out our contact form. Once approved, we’ll connect with you to integrate your products using Shopify Collective or our internal system. We handle listings and customer service so you can focus on what you do best, crafting great products.

There is no upfront fee to join or list. We only take a commission on each sale, which helps us cover marketing, platform maintenance, and customer support.

While a Shopify store makes integration seamless via Shopify Collective, it’s not required. If you don’t use Shopify, we can still feature your products manually or through a simple onboarding process.

For Shopify Collective sellers, updates sync automatically. If you’re not using Shopify, just email us any changes and we’ll handle the updates promptly.

We feature high-quality, American-made consumer goods especially in categories like apparel, accessories, home goods, outdoor gear, and lifestyle products. All items must be made or assembled in the USA.

Yes! We regularly promote featured brands through email campaigns, social media, and special collections. The more engaging your story and visuals, the more we can amplify your reach.

Absolutely. You can pause or stop your listings at any time. Just give us a heads-up so we can update the site accordingly.

Upcrafted is an online marketplace that features high-quality products made exclusively in the USA. We partner with American makers and small businesses to bring you goods that are crafted with care, integrity, and purpose.

Yes. Every product on Upcrafted is made in the United States, with final assembly or substantial transformation occurring domestically. While some items may include globally sourced materials, we carefully vet each seller to ensure their products reflect a high standard of American craftsmanship and integrity.

The products on Upcrafted are made by independent artisans, small manufacturers, and family-run businesses across the U.S. We partner with American makers who are committed to quality, craftsmanship, and ethical production.

Unlike other platforms, Upcrafted is 100% focused on USA-made goods. We’re committed to supporting local economies, preserving American craftsmanship, and promoting transparency in how products are made and sold.

Not at all. Upcrafted is a family-owned small business based in the United States. We created this marketplace to support other American makers like ourselves and to help customers find well-made goods with real stories behind them.