Refund policy

At Upcrafted, your satisfaction matters to us. We know that sometimes a product might not meet your expectations or could arrive with an issue. That’s why we’ve put together a clear and fair Return and Refund Policy to give you confidence when shopping with us.

Easy Returns Within 30 Days

If you're not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of the delivery date for a full refund.

The buyer is responsible for ensuring the item is in its original packing, unused, taped for transit, and contains all parts, documents, and pieces. 

Note: We reserve the right to accept returns of products only in "NEW" condition; non-eligible items and returns showing signs of use may not be accepted.  

Simple Return Process

To qualify for a return, items must be unused, in their original condition, and packaged as received. Some products such as perishable goods or personalized items, are not eligible for returns. Please check the product details page to see if an item qualifies for return.

To start a return, please reach out to us through our contact form or email us at support@upcrafted.com with your order number and details about the item you'd like to return. We'll get back to you promptly with return instructions.

Please DO NOT return any item without contacting us first!

Damages and issues

We take pride in the quality of our products, but we understand that occasionally issues may arise. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Address:
Upcrafted
Attn: Returns
200 Spectrum Center Dr Suite 300
Irvine, CA 92618

 

REFUNDS:

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Upcrafted Customer Service

Our Customer Service Team is here to help at every stage of your shopping experience. Whether you have questions about returns, exchanges, or your order status, we're always just an email away

• Email: support@upcrafted.com  
• Operating Hours: Mon–Fri | 9:00 AM – 5:00 PM (PST)

At Upcrafted, we're dedicated to delivering high-quality, American-made products and outstanding service. We're proud to partner with U.S.-based suppliers and vendors who share our commitment to craftsmanship and quality. Your satisfaction is our priority, and we're here to make sure your shopping experience is a great one.

Shop with confidence, every step of the way, we've got you covered.